Terms of Service

1. Service Description

CloudRig provides on-demand virtual machines with dedicated NVIDIA GPUs, accessible via a browser-based studio or SSH from any device. Machines are provisioned on our third-party GPU infrastructure partners and billed per second of active use. Each account is one person's sign-in. You may open and use it for yourself or for a studio, company or other organisation. When you use it for an organisation, that organisation is the customer under these terms and is responsible for the account and everything bought through it, and you confirm you are authorised to accept these terms on its behalf. Rights that the law gives only to consumers, such as the statutory right to withdraw from an online purchase, apply to an individual buying for personal use and not to an organisation buying for its business. Everything our policies promise, including the refund of unused credits, applies to every customer alike.

2. Account Requirements

• You must be at least 18 years old to create an account.
• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• We do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba. We refuse a new registration from an IP address in these countries or with an email address or phone number from them, and we refuse payments whose billing country is one of them. Existing customers keep access to their account and balance.

3. Billing and Credits

• CloudRig uses a prepaid credit system. Credits are held in US dollars: $1 of credit pays for $1 of machine time at the tier's hourly rate. You add credits to your account and usage is deducted per second while a machine is running. A top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included), with the maximum rounded down to a round figure so it never exceeds €20,000.
• All payments are processed by our card payment partner. By adding credits, you agree to our payment processor's terms of service.
• Unused credits are refundable within 14 days of purchase, to the original payment method, as set out in the Refund Policy. Credits that have been used are not refunded.
• If your balance reaches zero, running machines will be automatically stopped to prevent negative balances.
• Machine state (disk, installed software) is preserved for 24 hours after stopping. After 24 hours, stopped machines and their data are permanently deleted, normally within the following hour.
• You are only charged while a machine is running, not while it is starting up. If a machine you deploy does not start within 10 minutes (for example because the GPU host it was assigned to fails), we cancel the deploy and release the host, and you are not charged for it. You can deploy again straight away. If a stopped machine you restart does not start within 10 minutes, it is returned to the stopped state with its disk kept until the end of its original 24-hour window, and you are not charged.

4. Acceptable Use

You agree not to use CloudRig for:

• Any illegal activity, including distributing malware, unauthorized access to other systems, or violation of applicable laws.
• Cryptocurrency mining or any form of blockchain proof-of-work computation.
• Distributed denial-of-service (DDoS) attacks or network abuse.
• Storing or distributing content that exploits minors.
• Reselling or sublicensing access to CloudRig machines without authorization.
• Any activity that degrades the service for other users or damages infrastructure.

We may suspend or terminate accounts that violate these terms without prior notice. Unused credits bought in the last 14 days are still refunded as set out in the Refund Policy, except credits from a payment that was charged back or made fraudulently.

5. Service Availability

We do not guarantee uninterrupted service or any particular uptime. CloudRig depends on third-party GPU infrastructure partners and factors outside our control. If a running machine stops working because of a fault on our platform or on the GPU host it runs on, we credit the time you lost — email support@cloudrig.space with the machine ID and we will apply it to your balance.

6. Limitation of Liability

To the maximum extent permitted by law, CloudRig and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising from your use of or inability to use the service.

Our total liability for any claim arising from the service is limited to the amount of credits you have purchased in the 12 months preceding the claim.

7. Termination

• You may close your account at any time from your dashboard or by contacting support. Deleting the account yourself also deletes its credit balance, so ask for a refund of unused credits first.
• We may suspend or terminate your account immediately if you violate these terms, engage in abusive behavior, or fail to maintain a valid payment method when required.
• Upon termination, any running machines are stopped and their data is deleted. Unused credits bought in the last 14 days are refunded as set out in the Refund Policy.

8. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through the service. Continued use of CloudRig after changes take effect constitutes acceptance of the updated terms.

9. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Poland. The courts of Poland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If you are a consumer, this does not take away the protection of the mandatory consumer laws of the country where you live.

10. Contact

For questions about these terms, contact us at support@cloudrig.space.