Refund Policy
Last updated: September 14, 2026
1. Unused Credits
If you have purchased credits and have not used them, you may request a full refund within 14 days of the purchase date. To be eligible, the credits must remain unused at the time of your request.
2. Partially Used Credits
Credits that have been partially used are not eligible for a refund. Once compute time has been consumed, those credits cannot be returned. If you have a mixed balance of used and unused credits from a single purchase, we determine the unused portion on a first-in-first-out (FIFO) basis: credits are treated as consumed in the order they were added to your account, so any part of your most recent purchase not yet drawn down by usage is eligible for review under Section 1, provided the request is made within the 14-day window and is consistent with your billing history.
3. Refund to Original Payment Method
All approved refunds are returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different card or account. Refunds cannot be issued as account credit to a different account.
4. Processing Time
Once a refund is approved, it will be processed within 5 to 10 business days. The time it takes for the funds to appear in your account depends on your card issuer and may take additional days beyond our processing time.
5. Service Downtime Credits
If a running machine stops working because of a fault on our platform or on the GPU host it runs on, we credit the time you lost — email support@cloudrig.space with the machine ID. A deploy that never starts is not charged at all. This credit is applied directly to your account balance and is separate from the purchase refund process.
6. How to Request a Refund
To request a refund, email us at support@cloudrig.space with your account email address, the date of your purchase, and the amount you would like refunded. We will review your request and respond within two business days.
7. Contact
For refund questions, contact us at support@cloudrig.space.