Cancellation Policy
Last updated: 06.10.2026
1. Pay-As-You-Go
CloudRig is a pay-as-you-go service. There are no subscriptions, no contracts, and no minimum commitments. You are only charged for the time your machine is actively running. You are never locked in to any ongoing payment obligation.
2. Stopping a Machine
You can stop any running machine at any time from your dashboard. Billing stops immediately when the machine enters the stopped state. Your machine state, files, and installed software are kept for 24 hours after stopping, giving you time to resume work. After that the machine and its data are permanently deleted.
3. Remaining Credits
When you stop using the service, any unused credits remain in your account. Credits do not expire. You may request a refund of unused credits within 14 days of purchase by contacting our support team. See our Refund Policy for full details.
4. Account Deletion
You can permanently delete your account immediately, without contacting anyone, from Settings → Delete Account in your dashboard (a typed confirmation is required to prevent accidental deletion). If you'd rather have our team handle it for you, email support@cloudrig.space. Deleting your account stops and deletes any machines and deletes your account and everything linked to it, including payments and billing history, right away. Any credit balance left is deleted with it, so if you bought credits in the last 14 days, ask for a refund of the unused part before you delete the account.
5. Data Deletion
Following account deletion, your personal data, machines, files, payments and billing history are deleted from our database immediately.
6. Contact
For questions about cancellation or account deletion, contact us at support@cloudrig.space.