Cancellation Policy

Last updated: June 17, 2026

1. Pay-As-You-Go

CloudRig is a pay-as-you-go service. There are no subscriptions, no contracts, and no minimum commitments. You are only charged for the time your machine is actively running. You are never locked in to any ongoing payment obligation.

2. Stopping a Machine

You can stop any running machine at any time from your dashboard. Billing stops immediately when the machine enters the stopped state. Your machine state, files, and installed software are preserved for 24 hours after stopping, giving you time to resume work. After 24 hours, stopped machines may be recycled and data permanently deleted.

3. Remaining Credits

When you stop using the service, any unused credits remain in your account. Credits do not expire. You may request a refund of unused credits within 14 days of purchase by contacting our support team. See our Refund Policy for full details.

4. Account Deletion

You can permanently delete your account immediately, without contacting anyone, from Settings → Delete Account in your dashboard (a typed confirmation is required to prevent accidental deletion). If you'd rather have our team handle it for you, you can still email support@cloudrig.space. Deleting your account stops any running machines, permanently removes your personal data, and deletes your account right away, except where we are required by law to retain certain records (e.g., billing records for tax purposes).

5. Data Deletion

Following account deletion, all personal data associated with your account is removed from our systems immediately. Machine data and files are deleted immediately upon account closure. Billing records may be retained for the period required by applicable law.

6. Contact

For questions about cancellation or account deletion, contact us at support@cloudrig.space.