Payment Policy

1. Accepted Payment Methods

CloudRig accepts Visa and Mastercard credit and debit cards and, where they are shown at checkout, Multibanco (EUR) and BLIK (PLN). Card details go over an encrypted (HTTPS) connection to us and straight on to our payment processor, which takes the payment. We do not store card numbers.

2. Credit-Based System

CloudRig operates on a prepaid credit system. Credits are held in US dollars: $1 of credit pays for $1 of machine time at the tier's hourly rate. You add credits to your account before using any services, and they are deducted while a machine is running, billed per second of active use. There are no subscriptions or recurring charges — you only pay for the compute time you consume.

A top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included), with the maximum rounded down to a round figure so it never exceeds €20,000. You can view your current balance and transaction history at any time from the Billing page in your dashboard.

3. Pricing

All prices are displayed in your selected currency — USD, EUR, PLN, or AZN — and card payments are charged in the currency you select at checkout. Local payment methods (Multibanco, BLIK) settle in their fixed currency: EUR for Multibanco, PLN for BLIK. Pricing is shown per hour but billed per second of active use. Current rates are displayed on the pricing page and during the deployment process. We reserve the right to update pricing with reasonable notice.

There are no hidden fees. The price shown at deployment is the rate you will be charged for that machine tier.

4. Refunds

Unused credits are refundable within 14 days of purchase. Credits that have been used are not refunded. To request a refund, contact us at support@cloudrig.space. Refunds go back to the original payment method. How long they take to appear depends on your bank. See the Refund Policy for the details.

5. No Hidden Fees

CloudRig does not charge setup fees, cancellation fees, or inactivity fees. Stopped machines do not incur charges. The only costs are the credits you purchase and the compute time you use.

6. Contact

For billing questions or payment disputes, contact us at support@cloudrig.space.