Need Assistance?

We’re here to help you get the most out of your Cloud Workstation.

Contact Support

Email us at support@cloudrig.space

Replies within one business day.

Helpful Resources

Step-by-step guide to using your Cloud Workstation

System Requirements

Check internet speeds, devices, and streaming clients

Find answers to commonly asked questions

Common Problems

Connection Problems

Symptoms

•Can't connect to your machine
•Connection drops frequently
•High latency or timeout errors

What to try

✓Check the CloudRig status page for outages
✓Verify your internet speed meets the minimum requirements
✓Use a wired Ethernet connection instead of Wi-Fi
✓Select a server region closer to your location

Streaming Quality Issues

Symptoms

•Video appears blurry or pixelated
•Frame drops or stuttering
•Noticeable input lag

What to try

✓Lower the streaming resolution in your client settings
✓Close other applications consuming bandwidth
✓Enable hardware decoding in your streaming client
✓Check whether your ISP is throttling your connection

Machine Won't Start

Symptoms

•Machine is stuck in a starting state
•Dashboard shows a failed status
•Start button is not responding

What to try

✓Wait 2-5 minutes for provisioning to complete
✓Check your account balance has sufficient credits
✓Stop the machine, then start it again
✓Contact support if the issue persists

Billing Questions

Symptoms

•Unexpected charges on your account
•Credit balance not updating
•Need to request a refund

What to try

✓Review your usage history in the billing dashboard
✓Remember that billing is calculated per hour of runtime
✓Stop machines when not in use to avoid ongoing charges
✓Contact support for billing disputes or refund requests

Get Help Faster

When contacting support, include as much of the following as possible:

✓Your Machine ID (found in the dashboard)
✓Screenshots or screen recordings of the issue
✓Steps to reproduce the problem
✓Your device, operating system, and streaming client

Enterprise Support

Need dedicated support for your team or business? Reach out to our enterprise team at business@cloudrig.space