$ man cloudrig
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We're here to help you get the most out of your Cloud Workstation.
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Helpful Resources
Common Problems
01
Connection Problems
Symptoms
- -Can't connect to your machine
- -Connection drops frequently
- -High latency or timeout errors
What to try
- ✓Make sure the machine shows Running in your dashboard
- ✓Verify your internet speed meets the minimum requirements
- ✓Use a wired Ethernet connection instead of Wi-Fi
- ✓Close other bandwidth-heavy applications running on your local device
02
Slow or Unresponsive Session
Symptoms
- -Terminal or Jupyter responds slowly
- -Uploads or downloads are slow
- -The connection times out
What to try
- ✓Use a wired connection instead of Wi-Fi
- ✓Close other applications using bandwidth
- ✓Check that your network or VPN does not block outgoing SSH
- ✓Stop the machine, then start it again
03
Machine Won't Start
Symptoms
- -Machine is stuck in a starting state
- -Dashboard shows a failed status
- -Start button is not responding
What to try
- ✓Wait a few minutes for provisioning to complete
- ✓Check your account balance has sufficient credits
- ✓Stop the machine, then start it again
- ✓Contact support if the issue persists
04
Billing Questions
Symptoms
- -Unexpected charges on your account
- -Credit balance not updating
- -Need to request a refund
What to try
- ✓Review your usage history in the billing dashboard
- ✓Remember that billing is calculated per second of runtime
- ✓Stop machines when not in use to avoid ongoing charges
- ✓Contact support for billing disputes or refund requests
Get Help Faster
// When contacting support, include as much of the following as possible:
- ✓Your Machine ID (found in the dashboard)
- ✓Screenshots or screen recordings of the issue
- ✓Steps to reproduce the problem
- ✓Your device, operating system, and SSH client or browser